Our Online Store is operated on by Teespring on behalf of Theme Park International. As a result, refunds will be via the Teespring website and not the Theme Park International website. To request a refund, please try one of the following options:
- - Live chat assistance is available Monday through Friday 9AM-8PM (EST) with various weekend hours. Chat assistance can be accessed on the Teespring homepage (teespring.com) or the buyer FAQ site. The chat box usually appears after two minutes.
- - Buyer support emails are responded to within 24 hours and any follow-up responses are within 24-48 hours pending on the issues.
- - Buyers can edit their order before production (i.e. their shipping address, size, etc.) – direct buyers to their confirmation email where they can find more information on how to update their orders.
- - Customers should contact Teespring’s customer support team directly via their confirmation email for assistance or via support@teespring.com.
- - Buyers can check their order status using this link: https://teespring.com/track
- - For Teespring’s return policies or guarantee it’s best to via Teespring's customer policies or use this form to contact Teespring's Customer Support Team directly.
If you have any further questions on shipping, please contact us via the 'New Support Ticket' tab on the homepage of the Help Centre, where a member of the Theme Park International Customer Servies team will happily assist you further.
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